Mouse Problem

[Bromley]

tldr:

Had the same problem with my mx518, turned out to be a loose connection between the mouse and where the cord connects. You could easily open it and fix it by re-attaching the cord if that's the same problem.

[unpro]

If you paid with CC you should be able to spot it w/ online banking.

I found the purchase (debit card), it was back in March. So the mouse died in 6 months. Just trying to figure out how I can see what was purchased to confirm it, and I think that will take BestBuy checking any type of sales records they have at that specific store(which they obviously should).

They said they'll accept pictures of the receipt and mouse, via email, and send my new one out to my address. They're giving me one week to reply.

the recipe should be associated in their booking system with your debit card number, even if not through the serial number they should be able to track back when they got it or when the thing got manufactured.

in my experience there are several ways to get it changed, option one would be to talk to the manufacture nicely if they don't wanna replace it or tell you the change it where you bought it start crying about that they told you you should talk to them and that they wanted to charge you for it and what kind of bad change management that is and that you wont buy anything from them again. Or go to best buy and try to get it changed there if some regular sales wont do it ask for the manager and try explaining it to him with the credit card recipe of course if then you still don't get it changed start talking louder that other customer hear your complaints and about that they wanna change it regularly that helps a lot i got that way things changed which i broke or had no recipe at all and even in a different store then i bought it.

stop being a cheap ****.

[CharlieGiteau]

I was able to get a duplicate receipt from Best Buy simply by using the date from my bank statement. Email is returned with two photos attached. I did buy a new mouse though, as I believe it wouldn't get here by sunday for our match. I'll just have a back up and just keep on rotating them as I return them. Logitech provides a 3 year hardware warranty on the product I bought, so, if you have problems, take my route.

I'll post again when it gets here, that way people can see the time it takes to complete the whole process.